Lydden Surgery operates the NHS zero tolerance policy. This covers verbally abusive or aggressive behaviour towards our staff, either in person or over the telephone.

Telephone calls to our practice number may be recorded to assist us with this.

This will result in the person being removed from the Practice list and the possibility of the Police being informed.

Please respect us; we are here to help you.

Abuse: Not in a day’s work :: Kent and Medway Clinical Commissioning Group (kentandmedwayccg.nhs.uk)