A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from practice lists should continue to be an exceptional and rare event, and a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice.

Whilst some removals might occur because of disagreement between the practice or individual health professionals, and patients, there are also cases where the practice requests removal because they have become aware that the patient has moved to an address which is outside their practice area. This is necessary because otherwise the practice may still be under an obligation to visit the patient when medically necessary at a location outside their practice area.

Patients also have a right to change their practice. They are not required to give their reasons, nor are there any period of notice or requirement to notify the practice.

For more information and to access the full policy details, please see our Practice Policy.