Nowadays GPs are contracted to care for their patients between the hours of 08.00 and 18.30. Outside of these times the local South Kent Coastal CCG (Clinical Commissioning Group) is responsible for arranging medical cover. To access medical help or advice out of hours (between 18.30 and 08.00 or weekends) please telephone 111 and you will be put through to the national helpline. We would respectfully ask that the 111 service is used wisely in the event of medical emergencies, and not as a means of securing a home visit, a repeat prescription which may not have been picked up, or for a second opinion. A doctor will not automatically visit you. You may be asked to attend Buckland Hospital, and as we hold open surgery you can always be seen by a GP at Lydden Surgery on a weekday morning.
On the subject of visits, we ask that any requests are made before 10.00 so that the doctors can plan their rounds. Obviously there are times when this is not always possible and the doctors treat each request on its merits and priority. The doctors are happy to visit those who are housebound or too unwell to attend surgery but lack of transport does not constitute a valid reason for requesting a visit. If you find difficulty in attending the surgery, it may be worth considering whether you are registered with the one that is more convenient to your home. The receptionist may ask for some details of your problem when you request a visit. This is so that the doctor can prioritize your need and treat you more efficiently.