Online services for Lydden Surgery patients

People registered with our surgery can now book appointments and request repeat prescriptions at a time convenient to them, thanks to GP online services.

These services enable people to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them rather than calling or visiting the surgery.

This approach can save people a phone call or journey to the surgery, and allow them to do what they need to when the surgery is closed. Patients living with a long term health condition can also benefit by having a greater involvement in their healthcare as they can access test results and keep track of their treatment.

All patient information is kept securely. Smartphone and tablet users can download the MyGP App made by iPlato or the NHS App, which gives users the same choice in how they access GP online services. Please make sure we have your correct mobile number at the surgery as you will need this to authenticate the app.

This service works alongside traditional methods of accessing services, it does not replace them. By allowing people who want to make appointments and order prescriptions this way, it should become easier for others to get through on the phone during busy periods.

If you wish to register for GP online services you will need to fill out a form; this can be emailed to us or a hard copy can be collected from the surgery. We also require two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill).

To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices