Comments & Suggestions

Lydden Surgery welcomes comments & sugestions. You may either complete a comments form which can be obtained from reception and post it in our comments and suggestions box located in the waiting room or speak to any member of the team.

Friends & Family Test

The practice is participating in the Friends and Family Test (FFT). This is where you rate how likely you are to recommend our practice and services to your family members and friends. You can leave feedback by either filling in a comment slip on the reception desk and posting it in the feedback box or alternatively follow the link in our useful info tab on this website to submit your comments electronically.

Care Quality Commission

You may also feedback any comments regarding our practice or services to the Care Quality Commission. Tel: 03000 616161 or via their website www.cqc.org.uk

 Making a  Complaint

Lydden Surgery operates the NHS Practice Based Complaints Procedure. If you are dissatisfied with any aspect of the service please speak to Wendy Yambo, our Practice Manager, as soon as possible who, wherever possible, will endeavour to resolve the problem promptly. All complaints are fully investigated and responded to as explained in our practice procedure below.

Practice-Based Complaints Policy and Procedure